Privacy Policy

Who we are

PropBulls Solutions Private Limited ("PropBulls", "we", "us") is a real estate channel partner registered with MahaRERA as a real estate agent, registration number A041182502812. Our CIN is U68200MH2025PTC442535 and our registered office is at C 3503, Oberoi Esquire, Oberoi Garden City, Mohan Gokhale Road, Off Western Express Highway, Goregaon East, Mumbai 400063.

This policy covers propbulls.in, its sub-domains such as client.propbulls.in, and our careers pages. Under India's Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described here.

What we collect

What we collect depends on what you do. Most of it you give us yourself. Some we create while working with you, such as notes from our calls, and some reaches us from others, such as a person who refers you to us. We also collect a small amount of technical data:

When you visit our websites: your IP address, which our servers hold for a short time to limit repeated requests and block abuse.
When you enquire about a property: your name, phone number, email address, any message you write, and the project you asked about. We also store a one-way hash of your IP address (not the address itself) and your browser type, to block spam. If you are signed in, the enquiry is linked to your account.
When you create an account: your name, email address, phone number, password, and a profile photo if you upload one. We store the password in a form that cannot be read back. Your shortlist and saved searches are stored against your account. Each time you sign in, we store the IP address and browser you used, to keep your account secure.
When you use AI chat search: your messages, the searches and filters taken from them, and the results we showed you. If you are signed in, the conversation is saved to your account and you can delete it. If you ask for a callback or a site visit in the chat, it becomes an enquiry linked to that conversation. If you use voice input, your browser's own speech service (for example Google, in Chrome) turns your speech into text, and we receive only the text.
When you become our client: your contact and address details, your property requirements (budget, locations, configuration, timeline, purpose), notes from our conversations with you, the projects we shortlist for you, and messages you send in the chat on your client page.
When you apply for a job: your name, email address, phone number, resume, LinkedIn and portfolio links, and cover letter.
When you fill in one of our lead forms on Facebook or Instagram: the details you enter, which Meta passes to us.
When someone refers you to us: your name, phone number and what you are looking for, from the friend, client or broker who referred you. We use them only to contact you about property, and you can ask us to delete them.
When you search near you or by travel time: the location you let your browser share, or the place you pick on the map. We use it to show homes around it, and send it to Mapbox to work out travel times. We keep it only if you save the search to your account.
When you use search and maps: anonymous usage events, such as which map controls are used. They carry a random id that lasts only as long as your browser tab and is never linked to your account.

We do not ask for bank details, Aadhaar or PAN on our websites.

Your account password is sensitive personal data under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We collect it only to secure your account, store it in a form that cannot be read back, and never share it. By creating an account you agree to this.

Why we use it

To call, WhatsApp or email you about the enquiry you made.
To introduce you to a developer. We share your details with a developer only after you tell us on a call that you want to go ahead with their project. The developer uses them to arrange site visits and to record PropBulls as your channel partner.
To run your account: sign-in, shortlist and saved searches.
To answer your questions in AI chat search, and to improve it. Our staff review chat conversations, and place names the chat did not recognise, to make search results better.
To assess your job application.
To send you new launches and offers by phone, WhatsApp or email, but only if you separately agreed to receive them.
To keep our websites secure and stop spam and abuse.
To meet our legal obligations, for example under tax and RERA laws.

We use your data on the basis of your consent, or where the law allows it without consent, such as when you give us information for a specific purpose or when a law requires us to keep it.

Who we share it with

We do not sell your personal data. We share it only with:

Developers, for the projects you want to pursue, after you agree on a call. From then on, the developer also handles your data under its own privacy policy.
Our team. Staff who work on enquiries and clients can see lead records.
Service providers who run parts of our business for us, and only the data each needs: Vercel and Railway (hosting), Neon (database), Upstash (rate limiting, which holds IP addresses, account ids and the email address on an enquiry for up to a day), Cloudflare R2 (file storage, including resumes), Mapbox (maps), AI providers such as OpenAI and Anthropic (AI search and chat), Google (Google Sheets, where leads from our ads arrive), Meta (Facebook and Instagram lead forms) and DoubleTick (WhatsApp messaging).
Government authorities, courts or regulators, when the law requires it.

When you use AI search or chat, the text you type is sent to the AI provider to produce an answer. On your client page, the chat also sends your name, your saved requirements and our notes on your shortlisted projects, so it can answer about your shortlist. Do not type details into a chat that you do not want shared this way.

Where your data is stored

Some of our service providers store or process data outside India, mainly in the United States. We send data abroad only to providers that protect it to the standard Indian law requires, and only to provide the service you asked for. If the Government of India restricts transfers to any country, we will follow that restriction.

How long we keep it

Enquiries and client records: 3 years after we last spoke with you.
Job applications that do not lead to a hire: 1 year after you apply, including your resume.
Accounts: until you ask us to delete your account.
AI chat conversations with no account and no contact details: 90 days. Conversations linked to your account or to an enquiry: as long as that account or enquiry record.
Records a law requires us to keep, such as invoices for paid services: up to 8 years.

After that we delete your data, or remove everything that identifies you and keep only anonymous totals.

How we protect it

Our websites use encrypted connections (HTTPS). Access to our admin systems is limited to signed-in staff accounts, and passwords are stored hashed. IP addresses on enquiries are stored only as hashes. Resumes are stored as files at long, hard-to-guess links that we share only with our hiring team. No system is perfectly secure. If a breach affects your personal data, we will tell you and the Data Protection Board of India as the law requires.

Your rights

You can ask us to:

Tell you what personal data we hold about you and who we have shared it with.
Correct or complete it, or update it if it has changed.
Delete it, unless a law requires us to keep it.
Stop using it, by withdrawing your consent. This does not affect what we did before you withdrew it.
Stop marketing calls and messages. You can also tell the person who calls you.
Act on your behalf through someone you nominate, if you die or become unable to act.

Write to support@propbulls.in from the email address you gave us, or mention the phone number you gave us, so we can check the request is yours. We acknowledge your request within 48 hours and resolve it within one month.

Cookies and browser storage

We use a cookie to keep you signed in, and your browser's storage to remember your shortlist, comparisons, recently viewed projects and recent searches on your device. Our maps are provided by Mapbox, which stores an anonymous identifier in your browser and receives basic data about how the map loads and performs. Our own map statistics use a random id that lasts only as long as your browser tab. We do not use advertising or third-party tracking cookies on our websites. If we add any, we will update this policy before we do.

Children

Our services are for adults aged 18 and over. We do not knowingly collect data about children. If you think we have, write to support@propbulls.in and we will delete it.

Other websites

Our pages link to developer websites, the MahaRERA website and social media. Their own privacy policies apply there.

Changes to this policy

When we change this policy we update the date at the top. If a change affects how we use data you have already given us, we will tell account holders by email before it applies.

Grievance officer

For any question or complaint about your personal data, contact our grievance officer:

Mahesh Shrihari Kalsekar, Co-Founder and CEO
Email: support@propbulls.in
Phone: +91 90044 53365
Post: PropBulls Solutions Private Limited, C 3503, Oberoi Esquire, Oberoi Garden City, Mohan Gokhale Road, Off Western Express Highway, Goregaon East, Mumbai 400063

We acknowledge your complaint within 48 hours and resolve it within one month. If you are not satisfied with the outcome, you can complain to the Data Protection Board of India.